Shipping & Returns
Know the Terms Before You Pay.
Delivery splits and return rights are easier to accept when nothing is hidden until checkout.
We ship within CA and US. Delivery charges, split shipments and return eligibility are all shown before payment.
This page describes HW Sense's intended approach while the business completes its launch preparation. It is published so nothing is hidden, and it will be replaced by the confirmed policy before HW Sense accepts live orders.
Delivery
- We ship to Canada and the United States.
- Standard delivery is free on any single delivery over $99.00. The threshold is applied per delivery, not per order.
- Orders are released to the fulfilment source within 1–2 business days of payment being confirmed.
Why an order can arrive in more than one package
Items may ship from different sources. When that happens you see each delivery separately in the cart — before you pay, not after — including its own delivery charge and estimate.
Returns
You have 30 days to request a return for a change of mind. The window runs from delivery where we know that date, never from the order date.
- A restocking charge may apply where the supplier's policy requires one. It is capped at15% and is never charged when the fault is ours.
- Faulty, damaged or incorrect items are not limited by the change-of-mind window. Those follow the manufacturer's warranty.
- For hygiene reasons some items cannot be returned once opened. That never prevents a fault or damage claim.
- We record a return address before asking you to send anything back, because destinations differ by supplier. Do not post an item until we confirm where it goes.
Starting a return
Open the order in your account and choose the item you want to return. You can follow the case there, and we will contact you if we need anything else.
Last reviewed: 24 August 2026