Privacy
We Collect Less Than You Expect.
A shop that never records your symptoms cannot leak them.
This page describes what HW Sense stores, why it is stored, and the categories of information we have deliberately designed out of the product.
This page describes HW Sense's intended approach while the business completes its launch preparation. It is published so nothing is hidden, and it will be replaced by the confirmed policy before HW Sense accepts live orders.
What we never store
HW Sense has no field anywhere for a condition, symptom or diagnosis. The Navigator and body map ask only what you want to accomplish and where you would use a product — never what is wrong with you.
We do not store card numbers. Payment details are entered on Stripe's own hosted page and never reach our servers; we keep only Stripe's transaction identifiers and the payment status.
What we do store
- Account — your email, name and password, held as a one-way hash.
- Orders — what you bought, the delivery address and the amounts charged.
- Cart and saved items — so they survive between visits.
- Support messages — what you send us, so we can answer it.
- Professional applications — the business details you supply, reviewed by a person before professional pricing is enabled.
Sharing
We share your delivery details with the supplier fulfilling your order, because they cannot ship without them. We share payment details with Stripe, our payment processor. We do not sell your information.
Your choices
You can see and change your account details at any time, and you can ask us to delete your account. Some order records must be kept for tax and accounting obligations even after an account is closed.
Contacting us
Privacy questions go to Aim High Marketing Group through our support form, and we aim to respond within one business day.
Last reviewed: 24 August 2026